To report an issue you encountered, you must:
- Open the Internal Help Desk application from the Support section of the Sidebar menu, or from the Navigation menu.
- Fill out the record with details about the issue, such as the steps that led to it, priority, approximate date and time it occurred, and any error messages you received.
- Optionally, use the Attachments page to add a screenshot or video to your ticket.
- Save the record to send it to a system administrator for review.
Internal Help Desk application
Use the Internal Help Desk application to report platform and application issues.
Open the application from the location where you experience the issue. The form is automatically populated with information such as the environment, lifecycle, and some backend data that helps identify the origin of the problem.
Provide details such as the steps leading up to the issue, business impact, and approximate time it occurred. Once the record is saved, a system administrator reviews the record and determines how to resolve the issue.